HEADING FOR NEW SHORES

The General Data Protection Regulation as an opportunity BY MIRJAM DEBORA MARSCHALL The revised General Data Protection Regulation came into effect in spring 2016 and will have to be adhered to by all companies within the European Union from next year onwards. Progress has been slow in light of the comprehensive changes and tightening regulations…

FULL OF ANTICIPATION

New plans and big goals at Contentserv  BY SOPHIA BLANK Only a few days left until the end of the year, and 2018 is just around the corner with many exciting projects. However, some news can’t wait. As of November 1st, Holger Schneider has taken over as Head of Operations at Contentserv.  In our interview,…

PRECISION WORK

MMC Hartmetall on the way to the digital future BY MIRJAM DEBORA MARSCHALL Tradition and modern business models have to form a symbiosis in the age of digitalisation. This becomes a balancing act for broadly-diversified companies, but it can be successfully mastered with the support of experienced partners. MMC Hartmetall GmbH is one such company,…

DEMOCRATIC DESIGN

Ikea’s Head of Design Marcus Engman in an interview BY NADINE PELZER Only very few enterprises enjoy as much affection among people across the globe as the Swedish furniture and home furnishing company Ikea. The wonderful, diverse designs on offer at Ikea’s countless emporia allow everybody to express their personality. However, just what steps the…

DIGITAL RUNNING

Why becoming digital is only the first step BY MICHAEL KUGLER It’s constantly about the crucial question: “How do I best digitalise?” And needless to say, this is also a frequent question at Contentserv. In this article, we would like to show you why Running Digital is just the first step on an extensive journey,…

MATTER OF THE HEART

Modern healthcare with the help of big data BY NIKO HENSCHEN Progressing digitalisation is making the correct handling of increasing data volumes ever more important. Even now, companies are struggling with the rapid rise in the volume of information they are having to deal with. But this not only affects business, it is also having…

VISIONARY

Interactive clothing for improved performance BY NADINE PELZER The unique history of Red Bull goes back to the 1980s, when it was launched as a completely revolutionary product – the energy drink. Today, it is one of the world’s strongest brands, known as much for the beverage as it is for Formula 1 and extreme…

ON SEARCHING AND FINDING

Embarking on an adventure of discovery with personalised customer journeys BY SHAMANTH SHANKAR The customer experience ecosystem is no longer a linear paradigm moving from being educated about the products to purchase to support. Customers go online not only to shop, but also to find inspiration to research products and to avail post-purchase services.  Enterprises…

FORWARD-THINKING

Inspire customers with a sustainable shopping experience BY SANDRA SKULTÉTY Today, the quality of content is more important than ever before, as potential customers are getting in touch with brands and interacting with products around the clock. Therefore, a convincing customer experience is decisive for buying and best possible quality of relevant information is the…

INTELLIGENT TECHNOLOGIES

Exploring the unknown BY ANJA FAHS In Ridley Scott’s latest sci-fi blockbuster “Alien: Covenant”, a small vehicle made by Audi caused a stir. The Audi lunar quattro is a rover used to navigate and explore the terrain of foreign planets, gathering data for the team aboard the “Covenant” colonisation ship. In the meantime, a real…

SPOT ON!

That’s how advertising works today BY PATRICK LINDNER Communication agencies face a Herculean task with digital transformation, because in order to accompany their customer’s digitalisation they first have to advance their own. The digital revolution not only changes how and where advertisements are now perceived, but also how all types of adverts are produced in…

CENTRE OF IDEAS

Where engineers think outside the box BY CHRISTIAN PECHER A changing world entails unknown challenges. Questions arising from this provide the fertile ground in which new ideas germinate. Expanding building sizes in metropolitan cities have inspired the creative heads at thyssenkrupp elevator technology to rethink the traditional elevator principles. Head of Product Development, Markus Jetter,…

DIGITAL MINDSET

Interview with Alexa Wackernagel, Leader Digital Business at Elektro-Material AG BY NADINE PELZER & SABINE STAHL Digital transformation is networking the entire globe to an ever greater extent. And it is the wholesale sector in particular that is currently facing a digitalisation process that will fundamentally change its business model. We asked Alexa Wackernagel, Head…

NICE TO MEET YOU

A little owl wins over our conference rooms BY SABINE STAHL What at first glance looks like a cute grey loudspeaker actually has a great deal more to offer. The adorable little helper has big plans and wants to revolutionise the way we conduct videoconferences worldwide. The two minds behind the start-up Owl Labs have…

MIT LEICHTIGKEIT ZUM ERFOLG

Die essenzielle Zutat des B2B-Digitalmarketing VON STEPHAN A. NOBS Weg vom Push-Marketing, hin zum Pull-Marketing. Der Schlüssel zum Erfolg im B2B-Digitalmarketing liegt in der Leichtigkeit – soll heißen, Ihre Interessenten müssen jederzeit mühelos an die für sie persönlich relevanten Inhalte gelangen. Als Marketer gilt es somit, Interessenten oder Kunden auf ihrer Reise zu begleiten und…

HEADING FOR NEW SHORES

The General Data Protection Regulation as an opportunity BY MIRJAM DEBORA MARSCHALL The revised General Data Protection Regulation came into effect in spring 2016 and will have to be adhered to by all companies within the European Union from next year onwards. Progress has been slow in light of the comprehensive changes and tightening regulations…

COLOCATIONIX

Where lives were once saved, has now become one of Europe’s safest data centres BY GERRIT REICHERT A photo taken in 1944 shows a bombed-out wasteland. The west of Bremen is nothing but rubble, not a building or outline recognisable as far as the eye can see. The only exception: a high-rise bunker – in…

DYNAMIC PULSE

Systems to face future challenges BY NIKO HENSCHEN Product information management systems provide support when compiling and maintaining product data. Conventional systems, however, are often too static. Companies require flexible and future-proof systems that adapt to the growing challenges of the global markets and enable efficient work. There are lots of trading and manufacturing companies…

ON A GROWTH TRAJECTORY

On the opportunities harboured by cross-functional working BY MATHIAS WURTH Why should we be concerned with silos? What happens when departments compete with one another? Shouldn’t we focus on those functions that create the most added value, and ensure that priorities are set by those managers who are most familiar with their individual areas of…

FEEL-GOOD FACTOR

Products for a better quality of life BY NADINE PELZER Digitalisation has shown its unprecedented drive, since it has influenced traditional industries and re-organised their processes. Ron Kessels, e-business director of Saint-Gobain Distribution Benelux, explains why his company and its customers benefit from digitalisation and how overhauled processes are sensibly renewed. Mr Kessels, your products…

CLEAR LINE

Kärcher’s consistent product design BY CHRISTIAN PECHER Yellow and black gadgets for the house and garden, there is a good reason why many will recognise that we are talking about Kärcher here. Michael Meyer, Head of Industrial Design Home & Garden Products at Kärcher, tells us in an interview how the company manages to anchor…

IN SAFE HANDS

With strong performance and high data quality into a bright future BY NIKO HENSCHEN Fast and efficient or flexible and individual – until recently, you could not have both at once in the production of goods. Now, technological progress in Industry 4.0 offers the growing possibility to adapt goods to the individual wishes of the consumer without the need to continuously…

VISIONS IN MIXED REALITY

A look behinde the scenes of HP Labs BY DR CLAUDIA PELZER Lead Consultant Business Transformation & Innovation WIRED Germany The place where inkjet printers and programmable pocket calculators were once invented is where the focus is now on other topics. The HP Labs, the innovation lab of the eponymous corporation, are currently on a…

VIRTUAL EXPERIENCE ECONOMY

What will your costumers want next? BY SANDY STRASSER The world – politically, economically, socially, technologically – is in flux. That’s not news, fake or otherwise. But what does this all mean for the future of brands? It is clear that consumer trends will empower people and companies to build brands that matter; products and…

BOOM!

How communication makes a lasting impression BY JOACHIM FISCHER These days, if you want to achieve effective communication, you should not rely solely on state-of-the-art technologies or even the best-possible creative ideas. The key to today’s communication lies in the intelligent combination of both technology and creativity. Düsseldorf-based agency Kontrast Communication was founded in 1991,…

TRADITION-CONSCIOUS INTO THE DIGITAL AGE

The new Austrian Post eCommerce platform BY SANDY STRASSER Even the venerable Österreichische Post (Austrian Post Office) has been unable to extricate itself from digital transformation, something which has above all become evident through the dramatic fall in the number of letters it handles. Nevertheless, there has been a noticeable increase in terms of parcels…

ZUKUNFTSGESTALTER

Interview mit Dirk Schapeler, Leiter LifeScience iHub bei Bayer VON CHRISTIAN PECHER Kreatives entsteht durch die Verbindung auseinanderliegender Pole. Das Bayer LifeScience iHUB verschmilzt deshalb sein Know-how mit dem flirrenden Erfindergeist der Tech-Branche im Silicon Valley. Wie das Innovationszentrum arbeitet, welche Chancen der Hightech-Standort bietet und welche digitalen Lösungen wir erwarten dürfen, erklärt uns Dirk…

HIDDEN CHAMPION

Using foresight to become the global market leader BY CHRISTIAN PECHER In addition to the well-known major brands, Germany also has brands of which we are barely aware and whose products surround us in our everyday lives. Many of these manufacturers are global market leaders, their portfolios often comprising many thousands of products. How do…

FRISCHES AROMA

Wie ein neues Konzept Kunden zum Verweilen einlädt VON CHRISTIAN PECHER Eigentlich sollte das simple Wort „Tankstelle“ durch ein neues Wort ersetzt werden. Denn für viele Menschen ist sie die Alternative zum Supermarkt, zum Lebensmittelhändler oder zur Bäckerei und tanken beinahe zur Nebensache geworden. Wie man aus dieser Nachfrage ein entsprechend zeitgemäßes Konzept entwickelt und…

Innovation Day 2017

18.-19. September, Print Media Academy, Heidelberg. Herausforderungen, Visionen, Perspektiven, Netzwerk.  Der Viamedici Innovation Day ist Treffpunkt, von Vordenkern, Experten, Entscheidern und Anwendern für den intensiven Austausch über digitale Neuerungen und Trends in der Produktkommunikation und B2B-Commerce. Es erwarten Sie hochkarätige Vorträge und Praxisberichte zu den Themen: Neue digitale Geschäftsmodelle, Verbesserung von Kundentreue und Kundenzufriedenheit sowie…

Sicherheit für B2B-Shops

Das Thema Sicherheit ist für Onlineanbieter ein Dauerbrenner. Hacker und Softwarehersteller befinden sich in einem ewigen Wettrennen. Fast im Wochentakt werden Berichte zu kritischen Sicherheitslücken in CMS- und Shop-Lösungen publik. Gerade erst wies sogar die Stiftung Warentest erneut auf ein bereits seit Monaten bekanntes Sicherheitsproblem bei einem großen Open-Source-Shopsystem hin, welches in den einzelnen Shops…

MIT CHARAKTER UND STIL

Faszination Custom Bikes VON CHRISTIAN PECHER Seit 1903 baut Harley-Davidson Motorräder, deren Bauweise und Klang Fans weltweit begeistern. Wir haben uns mit Andreas Scholz, Managing Director bei Custom Chrome Europe, Europas führendem Zubehöranbieter für Harley-Davidson-Motorräder, über die Faszinationskraft der Marke und die Leidenschaft der Fans für individuell gestaltete Bikes unterhalten. Herr Scholz, die Kultmarke Harley-Davidson…

WORLDS OF GLASS

The view into the endless expanses of the universe BY ANJA FAHS The history of astronomy has been experiencing a regular construction boom for several years. In Chile, on Hawaii or in outer space, telescopes are being built that make all the facilities constructed to date look tiny. For instance, the largest optical telescope in…

VERANTWORTUNGSVOLLER SCHWEDE

Wie Volvo den Menschen in den Mittelpunkt stellt VON CHRISTIAN PECHER Die Geschichte von Volvo begann nicht mit Autos, sondern mit Metallkügelchen und einem Fischrestaurant. Steigen Sie ein, die Tür steht offen, denn wir befinden uns im Jahr 1899 in Göteborg. Die dortige Welt ist im Umbruch, und auf unserer gemeinsamen Reise erfahren Sie, warum…

NEXT LEVEL

Deutsche Telekom extends its digital leadership BY NADINE PELZER In order to provide systematic leadership of employees in the digital age, the skills and methods managers need today are not the same as those they needed in the analogue world. Telekom has launched a new worldwide development programme that promotes successful leadership in the digital…

BLUE SKY COMING

China plans to mix up electromobility with the NIO BY ANJA FAHS No other topic dominated the Shanghai Auto Show at the end of April as much as the discussions focusing on electromobility. The major manufacturers Daimler Benz, BMW and Volkswagen presented models designed specifically for the Chinese market. A Chinese electric car start-up is…

Der B2B-Onlineshop und der Außendienst

Eine Beziehung mit (überwindbaren) Hindernissen VON CLAUDIA SCHULZ Dass das Thema e-Commerce auch im B2B-Bereich immer wichtiger wird, ist längst kein Geheimnis mehr. Geschäftskunden erwarten mittlerweile die gleichen Möglichkeiten zum Onlineshopping wie im privaten Leben. Dennoch birgt die Einführung eines Onlineshops zahlreiche Herausforderungen. Eine davon ist die Skepsis des Außendienstes. Ist der Vertrieb nicht überzeugt…

PREDICTIVE ANALYTICS

Interview with Dr Frank Säuberlich, Director Data Science & Data Innovation Teradata BY SANDY STRASSER Companies that opt for big data in terms of their business have long faced a huge challenge: for one, they have to ask themselves how to make proper and effective use of big data. Predictive analytics is currently one of…

BUSINESS IN BEAUTY

L’Oréal and the business of networked beauty BY SANDY STRASSER Global cosmetics giant L’Oréal invests more in its digital business. To CEO and Chairman Jean-Paul Agon, eCommerce can be considered as more than just an additional income source for the company. Instead, it is the new engine for growth. During an analysis offered as part…

JACOB’S LADDER

The cloud as the perfect data manager BY SHAMANTH SHANKAR As retailers grow, efficiently managing data across their application landscape becomes increasingly central. Business users and information technology (IT) leaders therefore require data management solutions which provide insights to them and relevant information to their customers along their purchasing lifecycle. For this reason, accommodating scale,…

THE NEW AGE OF COMMUNICATION

The challenge of personalisation and localisation BY MATHIAS WURTH Through digitalisation, the world has become smaller. The multitude of online distribution channels and social media at our disposal today also means we can communicate in various ways with more people in more time zones simultaneously. For a standard campaign, an average company uses at least…

TIME TO GREEN

Audi connects with traffic lights in the US BY THOMAS LUCAS-NÜLLE If you know in advance when a traffic light will turn red or green, you will drive more relaxed and efficiently. Audi is the first car manufacturer to connect with the urban surrounding – an important step towards autonomous driving. This service is called…

NEW BUSINESS

On the trail of the customer BY SARAH GRECHENIG Digitalisation has not only turned our everyday lives upside-down, it has also extensively revolutionised commerce. Developments in eCommerce have actually strong-armed digital transformation. The boundaries between sectors have become more fluid, those selling insurance today may be selling cars tomorrow. Nothing seems impossible any more. As…

WHEN TWO LEGENDS MEET

Zenith El Primero Range Rover Special Edition BY ANJA FAHS Two big names and at the same time two legends with a bit of common history. In 1969, Zenith presented the famous Chronograph El Primero. In the same year, the British car manufacturer Land Rover introduced the prototype of the first luxury off-road vehicle: the…

DIGITAL TRANSFORMATION

All hands on deck! The stiff breeze of digital transformation becomes a formidable storm. For a good ship with an excellent team a unique opportunity to reach the finish line in front of the competition. Similar to the wheat races of the 19th and 20th centuries, when the largest sailing ships were racing under extreme…

Benelux DIY Market Retailer Selects Riversand Technologies for Managing Product Information in the Cloud

Maxeda DIY Group to utilize Riversand’s PIM to effectively manage product information for an integrated Omni-channel experience. Maxeda DIY Group, the leading do-it-yourself retailer in Benelux, has selected Riversand’s Product Information Management (PIM) and Media Asset Management (MAM) solution to efficiently onboard new products, manage product information and media assets in Cloud as part of their strategy…

SUCCESS IS IN THE PRODUCT MIX

Orsay persuades with bright omnichannel BY JÜRGEN BURGER There is hardly any industry spinning faster than fashion. Collection chases collection as customer preferences change virtually monthly. Fashionable companies, especially those with young target groups, must thus offer new products practically every week to ensure consumers’ continued interest in the brand. Even for the most experienced,…

SMART FABRICS

Google unites textiles and technology in its Jacquard project BY DR CLAUDIA PELZER Google’s Advanced Technology and Projects Group (ATAP), which focusses on researching future technologies, is currently transforming textiles into interactive surfaces. Here, new weaving techniques are being developed that permit sensors and electro-conductive yarns to be integrated into fabrics. At the annual Google…

FASHION GOES TECH

Interview with founder of TheCurrent Liz Bacelar BY NADINE PELZER / SABINE STAHL Smart watches, rings, handbags or jackets – where wearables are concerned, a lot of things have happened in recent years. Still, fashion and retail seem to find it difficult to cooperate with the tech business. Liz Bacelar, however, has managed to do…

FUTURISTIC SUPERMARKET

Amazon focusses on stationary retail using sensors instead of cash registers BY DR CLAUIA PELZER A supermarket with no queues at the checkout – but with lots of high-tech and sensors in the shelves. The amount due is simply debited online upon leaving the store. No more annoying queuing at the checkout. The online retail…

Marketers, let it rain gold in 2017!

On the road to success with digital business, personalization and data protection BY ANDRES DICKEHUT Andres Dickehut, CEO of marketing service provider Consultix, set off on behalf of Das Produktkulturmagazin in search of digital marketing trends. He has been advising international clients on customer engagement, eCRM, customer lifecycle management and eCommerce since 1994. ProCampaign®, one…

CREATING THE NEW

Is adidas’ new business model leaving competitors far behind? BY SANDY STRASSER Whether a product fulfils its purpose, whether it’s trendy and stylish, and above all whether it has its finger on the pulse of time — these factors are increasingly being decided by the customer in the digital age. It is he who not…

CYBER CRIME

Tracking down the perpetrators BY SANDY STRASSER As people conduct more of their private lifes online, attackers are increasingly focused on using the intersection of the physical and digital world to their advantage. In 2015, the American software company Symantec saw a resurgence of many tried-and-true scams. Cybercriminals revisited fake technical support scams which saw…