Thomas Lucas-Nülle, Chief Analyst TGOA, in conversation with Michael Kugler, Managing Director Contentserv GmbH, about the Ability to Execute Mr. Kugler is an industrial engineer and has more than ten years’ experience in various specialist and management positions, from consulting and marketing through to product management and sales. He is regarded a pioneer in the area of Product…
Tag: customer
NEW BUSINESS
On the trail of the customer BY SARAH GRECHENIG Digitalisation has not only turned our everyday lives upside-down, it has also extensively revolutionised commerce. Developments in eCommerce have actually strong-armed digital transformation. The boundaries between sectors have become more fluid, those selling insurance today may be selling cars tomorrow. Nothing seems impossible any more. As…
Benelux DIY Market Retailer Selects Riversand Technologies for Managing Product Information in the Cloud
Maxeda DIY Group to utilize Riversand’s PIM to effectively manage product information for an integrated Omni-channel experience. Maxeda DIY Group, the leading do-it-yourself retailer in Benelux, has selected Riversand’s Product Information Management (PIM) and Media Asset Management (MAM) solution to efficiently onboard new products, manage product information and media assets in Cloud as part of their strategy…
Temel Kahyaoglu in conversation with Ania Hentz
Temel Kahyaoglu, Chief Analyst TGOA, in conversation with Ania Hentz, CEO silver.solutions on, what makes B2B eCommerce so special Ania Hentz is the founder and Managing Director of silver.solutions GmbH. With a background in marketing, Ania Hentz identified the potential of the Internet in 1999 and founded her own IT company in collaboration with Frank Dege. She is…
SUCCESS IS IN THE PRODUCT MIX
Orsay persuades with bright omnichannel BY JÜRGEN BURGER There is hardly any industry spinning faster than fashion. Collection chases collection as customer preferences change virtually monthly. Fashionable companies, especially those with young target groups, must thus offer new products practically every week to ensure consumers’ continued interest in the brand. Even for the most experienced,…
Marketers, let it rain gold in 2017!
On the road to success with digital business, personalization and data protection BY ANDRES DICKEHUT Andres Dickehut, CEO of marketing service provider Consultix, set off on behalf of Das Produktkulturmagazin in search of digital marketing trends. He has been advising international clients on customer engagement, eCRM, customer lifecycle management and eCommerce since 1994. ProCampaign®, one…
CREATING THE NEW
Is adidas’ new business model leaving competitors far behind? BY SANDY STRASSER Whether a product fulfils its purpose, whether it’s trendy and stylish, and above all whether it has its finger on the pulse of time — these factors are increasingly being decided by the customer in the digital age. It is he who not…
BEAUTY IN MOTION
Mercedes-Maybach luxury BY ANJA FAHS Each year in August, the world’s vintage car fan community transforms Pebble Beach in California into a superlative beauty pageant – a summit for the most exquisite classic automobiles. This year, it proved to be the perfect venue for premièring the exclusive Vision Mercedes-Maybach 6, a luxury-class coupé of the…
TRAFFIC GUIDE
What traffic information will do in future BY THOMAS LUCAS-NÜLLE TomTom is a market leader in providing traffic services and products around the globe. With a market reach of 47 countries, its services aim to make the journey of the driver both safer and faster. However, the customer portfolio of the company, although indeed placing…
DATA SYNERGIES
Interview with Ingrid-Helen Arnold, President SAP Business Data Network By Temel Kahyaoglu In view of the digital economy and the Cloud, CIOs are today taking on important strategic leadership roles. Forward-looking CIOs have recognised that the Cloud is here to stay. For this reason, they are preparing their companies for a digital future that will…
MULTILANGUAGE
Learning to understand the customer’s language BY RAM APPIKATLA Nowadays market analyses show significant change in behaviour and demand of retail. It is therefore imperative for retailers to not only have a physical presence but to be present across channels also - to engage in omnichannel retailing ideally. To do this efficiently, targeted and while…
A PANORAMIC VIEW
How to keep full control during digital transformation BY CHRISTIAN COLMER “Speaking to the pilot is strictly forbidden!” It was with these words that Picasso once curtly interrupted someone who was admiring his work. Successful CMOs do just the opposite. They are pilots who seek dialogue and keep an ear to the ground for customer…
Stibo Systems on expansion plans and management changes
Stibo Systems is set to expand the investment in multidomain MDM in the DACH region and announces change in DACH management Over the recent years Stibo Systems have strategically executed a fantastic transformation journey focusing on continuous development and growth of Stibo Systems to the company’s current position today, as a leading multidomain MDM vendor. Following on…
Temel Kahyaoglu in conversation with Tom Ebling
Tom Ebling CEO of Demandware on the Future of the Retail Business Tom Ebling has been President and General Director at Demandware since December 2009. Among other things, his previous career positions included being General Director of Torrent Systems, Inc. Furthermore, he held various management positions at Marcam Solutions, Inc. Currently, Ebling is General Director…
CULTURAL MIX
Head of Alibaba Germany Terry von Bibra on their online expansion plans BY SANDY STRASSER The Chinese online merchant Alibaba has arrived in Germany. The huge demand for international brands in China has triggered a veritable battle for access to coveted goods. We talked to Germany boss Terry von Bibra about Alibaba’s plans to achieve…
Frequent Errors During Multi-Channel Communication
For a long time now, companies have used more than one channel. The number of touchpoints a customer or potential customer can use to come into contact with a company is growing continually with the digital movement. Across all channels – in online shops, in catalogues or at the point-of-sale – the customer expects consistent…
DECISIONS FROM THE HEART
Substantial customer loyalty BY JÜRG WEBER Consistent brand management – anytime and everywhere – is at the essence of any business. Consider it the best way to safeguard its health. Protected access then becomes the practical solution for sharing data and knowledge. The eldest private insurance company in Switzerland (Bern, 1826) got in touch with…
CLOUD WORKING
Business solutions for mobile teams BY CLAUDIA PELZER The market for online data storage has been battled over for years, and yet, some newcomers, like the start-up Box, have managed to penetrate it and even expand their business. The technology platform increasingly focuses on enterprise customers and particularly seeks to stand out from the competition…
Temel Kahyaoglu in conversation with Matthias Kant
Matthias Kant CEO of pirobase imperia GmbH on the new MarketPlus Manufacturers Since July 2015, Matthias Kant leads the pirobase imperia GmbH as new Managing Director. Previously, he worked as a partner and board member for management consultancies like Droege Group and the IM + C AG for twelve years. In 2011, he founded CityGuide…
BATHROOM INSPIRER
Creating your dream bathroom with virtual reality BY SANDY STRASSER A bathroom can be an oasis, a private retreat in one’s home where one can relax; some may even feel as though they are going through a thorough process of rejuvenation. Richter+Frenzel, a German wholesaler for plumbers and builders founded as far back as 1895,…
Temel Kahyaoglu in conversation with Oliver Frömmer
Oliver Frömmer CCO of SDZeCOM on “Customer Obsession” Oliver Frömmer is a Member of the Management Board at SDZeCOM GmbH & Co. KG, responsible for sales, marketing and the strategic further development of the company. He is also a Member of the Board at United E-Commerce and has been actively working in PIM, MAM and database publishing within the…
AS FAR AS FEET WILL CARRY
Shoe craftsmanship with a promise BY NORA MANTHEY Luxury shoemaker John Lobb dates back 150 years. The business moved from making boots for Australian gold diggers to making bespoke shoes that remain classics to this day. Since 1976, the brand belongs to Hermès group and now includes ready-to-wear shoe collections that are handmade in England….
SENSE OF FORM
Understanding mail-order as a precision craft BY SANDY STRASSER Delighting people with what you do is often precisely the factor that decides one’s degree of success in the catering industry, the food retail sector and the hotel and restaurant trade, among others. In addition to personal commitment, high-quality, visually-attractive presentation is also what counts here…
